Piloted in the region.
Built for Marriott EMEA.
Not an introduction.
A continuation.
Vertical for the function. Horizontal for the leader.
- Vertical goes deep in one function. Engineers on work orders, housekeepers on room assignment, finance on the P&L. Your AI in Practice pillar.
- Horizontal cuts across functions for one level. GMs, ExCom, department heads. AI Leadership and Governance.
- The pilot picks three or four. We bring a recommended mix to the call. The choice is Marriott's.
We bring the training. You bring the rooms and the people.
Faculty, curriculum, realistic datasets, certificates and follow-up, end to end. No professional fee for the pilot week.
Three or four host venues across the family, the nominations that fill each room, and the call, with us, on which modules make the cut.
Host hotels put up the visiting faculty. Caroline flies in from Bangkok, with flights covered where possible. That is the entire ask. If it is difficult, we bring sponsors in to carry it, as we did in June.
Surveys and committed actions after every afternoon, then a joint debrief on adoption, time saved and commercial lift. If it holds, the modules enter the 2027 catalogue, property-funded and priced per seat. The region funds nothing.
Every hotel already budgets for learning. The catalogue simply lacks a hotel-side AI line to spend it on. We bring the entry ready to submit: names, descriptions, audiences, durations and an indicative per-seat band. The 2027 line costs L&D nothing but a yes.
Four steps, and the week is real.
Green-light the pilot and confirm the provisional line in the 2027 catalogue. We send the ready-to-submit entry within the week.
Three or four host hotels across the family, and the names that fill each room. Dubai, Abu Dhabi, Cairo, London.
Mark three or four from the library and name the audience for each. We table a recommended mix to start from.
One working week, September or October, November at the outside. We hold a week for Marriott through the autumn.
Four questions, answered early.
Every exercise runs on realistic, fictitious hotel datasets built for the classroom. Nothing touches Marriott systems, nothing is installed, and nothing leaves the room.
We teach on the tools your enterprise approves, Copilot included. The method is tool-agnostic by design. We would welcome a briefing with your AI enablement team.
The providers engaged so far serve the offices. Function-by-function training for hotel teams is not offered today. The pilot lives there, beside them, not against them.
The certificate is a 2027 possibility, not part of the pilot. Nothing in the pilot week needs brand or legal sign-off beyond a room and a nomination list.
Three years, four regions.
On the floor, and in the room.
Houses we have worked across.
Built by hoteliers, proven on hotel floors.
- Built by hoteliers. The scars are ours. We have run these floors, so the examples land and the room can tell.
- Role by role. An engineer trains on work orders, a housekeeper on room assignment, a director of finance on the P&L.
- Hands-on, real data. Challenges worked live in the tools. People leave with a working artefact they built that afternoon.
- Human judgement centred. Every workflow keeps the leader in the decision seat.
- Grounded in the science. Adult-learning principles and a competency spine. Every module runs baseline first, hands-on before AI, with a challenge step before any answer is trusted.
Role-relevant from the first minute.
Menu engineering, pricing, staffing scenarios, P&L storytelling.
PM schedules, work orders, energy and compliance run on evidence.
Defect tracking, room assignment, visual quality control, staffing.
Predictive modelling through real demand data, no equations required.
Guest-journey mapping and retention signals, service culture upgraded.
The same parts, assembled to fit each room.
We hand you the building blocks, and keep them alive.
A structured module library plus realistic, safe hotel datasets and use cases. The raw material every exercise runs on, fictitious by design.
Because we work at the frontier of both AI and hospitality, we keep the modules and the data replenished as the tools and the practice move.
Not a software vendor, tied to no provider. Anthropic, OpenAI, Microsoft or whatever you run: we teach on your stack, and the skill outlasts the tool.
Engage us and we run the whole thing: the building blocks, the delivery, and the refresh that keeps it current.
What the room said afterwards.
People who have run the floors they teach.
Former Operational Excellence lead at Jumeirah and Minor Hotels, driving brand expansion across Asia, the Middle East and Europe. Leads programme design and delivery quality.
Former Head of Operational Innovation, Marriott EMEA. Lean Six Sigma Master Black Belt, 25 years across Marriott, Starwood and Jumeirah. Leads the functional curriculum and use-case design.
Shaped together, at Marriott speed.
- On-property cohorts. Functional modules at your hotels, for your teams, on your calendar, with faculty who carry Marriott operating context from day one.
- A co-branded Marriott Applied-AI certificate. A custom track built on Marriott's own processes. You have run this model before, with the Global Design certificate created alongside Cornell.
- Stackable credentials and an alumni community. Modules that build toward a designation, graduates joining a cross-brand community of AI-fluent leaders. The mechanic behind Cornell's GM Program for thirty years.
- Licensed modules and train-the-trainer. Module kits your own L&D trainers are certified to deliver at property level, so it scales at Marriott speed.
- Executive coaching. One-to-one Applied-AI coaching for GMs and above, already running with senior Marriott-family leaders.
Nitin Thariyan · nitin.thariyan@deep-hospitality.com · +971 56 537 2122